Q. I pick press SPK to listen to the incoming call but I heard an incoming
fax tone!?

A. Just press the ANS button to autorecv the fax.

PAC12/3/99
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Q. Where do I get information about OLD paradise graphics cards.

A. You can contact our USA paradise company at 
support@paradisemmp.com 
They will have more information regarding VGA products.

PAC12/3/99 

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Q. My internet connection using a cable line is very slow

A. Try setting the country to USA (19)

SC 13/2/99

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Q. What is the REN value of the Modem Pro?

A. The REN is 1.

The REN (ring equivalence number) is a number on each piece of
telephone equipment.

The BT line has a maximum REN of 3. It means that if you have 4 
Modem Pros plugged onto 1 telephone line, TELEPHONES WOULD NO LONGER
RING, because there is too much load on the line.


Q. When I speak to someone with my Modem Pro, people say I sound far 
away, and cannot be heard properly.

A. Try increasing the volume level in Phone Tools, and also the 
microphone level in Windows. You can also try using the soundcard with
a connector to the modem.

mc 17/3/99
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Q. My modem shows less than 1500K of free memory.
A. This problem usually occurs when power is lost during message
reception which may have been at some point in the past.  To resolve
the issue, enter the following commands from a terminal program:

	AT|UPDATE
	AT|FORMAT=1
	AT|EXIT

The command AT|FORMAT=1 command will take around 70 seconds to complete

Once the above has been completed, the modem needs to be re-programmed
using the Utility program from the supplied CD.

NOTE: The above procedure will erase all current memory contents.

SC 27/4/99
----------------------------------------------------
Q. How do I disable the call alert feature?
A. Run the Utility program from the VOICES directory on the installation CD.  Click on Connect and select the Call Alert tab, select the Call Alert OFF option and click the UPDATE button.  Select DISCONNECT and close the application.

SC 4/1/2000