For PCI modems, Serial (external) modems and PnP (plug and play) modems, in all instances allow Windows to try and detect the modem.

For ISA (jumpers or switches) internal modems, ensure that the jumpers or switches are set for the correct settings. We recommend that ISA internal modems be set to COM4 IRQ3.

You would then need to disable COM2 in the BIOS in order to free IRQ3 for COM4.

Test to see if the installation is correct using Test Computer – Modem Connection as described below.

If the installation was unsuccessful, Test for Conflicts as described below.

If the wrong driver has been installed, you may have to delete the existing driver and Force the Driver as described below. This ensures that Windows does not install it’s own driver, but uses the one supplied on the manufacturer’s disk.

Once the Test Computer – Modem Connection has induced a positive result, you may then assume that the modem is correctly installed, and proceed with the installation of the application software that came with the modem, eg, Supervoice.

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Go to Start > Settings > Control Panel > System.

Click the Device Manager tab.

Highlight COMPUTER and press the PROPERTIES button.

This will show you which IRQ’s are being used.

Ensure there are no duplicate entries for your IRQ.

Go to Start > Settings > Control Panel > Modems.

Ensure that only one driver is listed here, and that it is the one for this modem.

Click the Diagnostics tab.

Is your modem on the correct COM port.

Highlight the COM port, and press MORE INFO.

The computer will then talk to the modem, and show the result.

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Open the Add New Hardware Wizard. You can find this at:

At the first screen, click NEXT.

At the second screen, check NO, and then click NEXT.

From the list, select Ports (COM & LPT), and then click NEXT.

Keep the setting Standard Port Type Communications Port, and click NEXT.

Click NEXT.

Then FINISH.

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Open the Add New Hardware Wizard.

At the first screen click NEXT.

At the second screen, check NO, and then click NEXT.

From the list, select Modems, and then click NEXT.

Check don’t detect my modem, I will select it from a list, then click NEXT.

At the next screen, do not pick from the list, but click HAVE DISK.

Click BROWSE.

Change to the correct directory.

Ensure that there is at least one *.Inf file is underneath the expected file description.

DO NOT MAKE A CHOICE, but click O.K.

When back at the previous screen, click O.K.

This should then bring you up a list of the types of modems that the drivers on the disk will support.

Choose the type of modem that you have, then click O.K.

Then click FINISH.

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The BIOS can be accessed when your computer "BOOTS UP".

Look at the screen and it will tell you what to do (press [F1] or [Del] to enter SETUP).

Because BIOS chips vary so much, only general instructions can be given here, but the areas to look in would be PERIPHERAL DEVICES, ADVANCED, I/O SETTINGS etc.

You should have a description of your Serial Port 2 status. E.g. Serial Port 2 = COM2 2F8, or a similar description. You need to change this to "Disabled".

There are usually instructions on the screen to show you how to do this.

REMEMBER to SAVE and exit.